FAQ's
Although you may not see it, there are still harmful germs and odors that can linger even though your trash can appears clean! We will still make sure it is cleaned, disinfected, and smells fresh! If you are a premium monthly subscriber and aren’t interested in our bi-monthly can cleaning, contact us, and we would be happy to update your monthly plan!
If your cans are typically put away in your garage, we ask for a garage code or some way to access the can in the garage. All of our employees are screened and have had a background check prior to joining our crew to ensure your personal property is safe. If you don’t feel safe sharing access to your garage with us, we will text you the day before trash day to remind you to leave the can outside your garage so we can get it to the curb on time! If we do have access to your home, we will make sure the door is shut as soon as we roll the trash out and after we return your can!
If we are unable to get to your can before trash day, it will miss the trash truck. That’s not a good way to start trash week! (See Terms and Conditions for more information.)
If your cans are typically locked behind a fence, we ask that you unlock the fence the day we roll them out. PLEASE make sure your dogs are nice, or put away if they are in a yard we have to access by gate. We don’t want to let the dogs out (Who-Who-Who- Who).
All of our employees are screened and have had a background check prior to joining our crew to ensure your personal property is safe. If you don’t feel safe sharing access to your fence with us, we will text you the day before trash day to remind you to leave the can outside your gate so we can get it to the curb on time! If we do have access to your gate, we will make sure it is shut as soon as we roll the trash out and after we return your can!
If we are unable to get to your can before trash day, it will miss the trash truck. That’s not a good way to start trash week! (See Terms and Conditions for more information.)
We operate on the same days as your trash service. Here is a list of holiday routes and how your trash
day may be affected:
Labor Day: Monday, September 2, 2024
● Monday routes will be picked up on Tuesday, September 3rd.
● Tuesday routes will be picked up on Wednesday, September 4th.
● Wednesday routes will be picked up on Thursday, September 5th.
● Thursday routes will be picked up on Friday, September 6th.
● Friday routes will be picked up on Saturday, September 7th.
Thanksgiving Day: Thursday, November 28th, 2024
● Monday routes will not be affected.
● Tuesday routes will not be affected.
● Wednesday routes will not be affected.
● Thursday routes will be picked up on Friday, November 29th.
● Friday routes will be picked up on Saturday, November 30th.
Christmas Day: Wednesday, December 24th, 2024
● Monday routes will not be affected.
● Tuesday routes will not be affected.
● Wednesday routes will be picked up on Thursday, December 26th.
● Thursday routes will be picked up on Friday, December 27th.
● Friday routes will be picked up on Saturday, December 28th.
New Year’s Day: Wednesday, January 1st, 2025
● Monday routes will not be affected.
● Tuesday routes will not be affected.
● Wednesday routes will be picked up on Thursday, January 2nd.
● Thursday routes will be picked up on Friday, January 3rd.
● Friday routes will be picked up on Saturday, January 4th.
During periods of inclement weather, primarily snow and ice, your trash pickup provider may need to
delay or suspend collection for the safety of the public and their drivers.
Depending on the conditions, collection may be suspended or delayed for the entire city, resulting in everyone’s collection being delayed one day. It is more likely that a partial suspension would occur where individual neighborhoods or streets are delayed due to the terrain and/or conditions in that particular area. In this situation, the rest of the city would be collected as normal, and the areas with delayed collection would be collected as soon as conditions allowed.
If you are an annual subscriber and have already paid for the year but decide to cancel your subscription before the end of the annual agreement, please CONTACT US and we would be happy to help you. If you are a monthly subscriber, you can cancel at any time. If you need assistance, please Mail Us on info@trashco.co
If you are an annual subscriber and have already paid for the year but need to cancel your subscription before the end of the annual agreement due to a move, please CONTACT US and we would be happy to help you. If you are a monthly subscriber, you can cancel at any time. If you need assistance, please mail Us on info@trashco.co Either way, please let us know so we can remove you from our routes. We hate to see you go, but we hope to see you again!
If you plan on going on vacation, please let us know so our employees don’t roll out your empty cans! If you are wanting to pause your subscription, CONTACT US or mail Us on info@trashco.co and we would be happy to do so until you get home! (We’re jealous, by the way.)
If you have a few extra bags of trash or a whole trailer load for us to haul off, please CONTACT US or mail Us on info@trashco.co
and we would be happy to give you a price!
We currently do not offer recycling pickup. We do suggest sorting your recycled goods from your waste and donating to our local recycling centers! If you need some help finding a center near you, click here
We
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do not accept the following items for additional haul-off:
Car batteries
Motor oil
Tires
Liquid waste (e.g., non-dried paint, household cleaners) Untreated medical waste
Cathode-ray tube (CRT) screens (tube monitors and TVs) Products containing mercury
Yard waste
Computers
Nickel-cadmium (NiCad, or rechargeable) batteries
We currently service Northwest Arkansas, including:
Bella Vista, Bentonville, Centerton, Garfield, Pea Ridge, and Rogers.
